Technical support is available Monday - Friday, 9 A.M. - 5 P.M. at 1-888-477-9455. Please have your computer turned on prior to calling our support team. You do not have to be connected to the Internet to call.

Common problems are covered below:

Email Problems

Problem: You get an error message that reads " The Host 'mail.netexp.com' could not be found. Please verify that you have entered the server name correctly. Etc...

Solution: Check to make sure you're connected to the internet. Verify that you can move information over our network by accessing a website. If you can surf the web, you should be able to access our mail server as well. If the problems persists, reboot your computer. If that does not correct the problem, call our support department.

Problem: Messages are getting stuck, or you're receiving the same messages over and over.

Solution: This is a common problem when you receive an email that has a very large file attachment, or the message has been forwarded so many times that it has become corrupted some way. To address this issue, first close out of your mail program (Microsoft Outlook, or Outlook Express). Head to our Webmail, which is located at http://webmail.netexp.com or follow the link on our homepage. Once you log into the webmail, remove the message that your email client is hanging up on. For example, if the client says "receiving message 12 of 24" and hangs there, delete message 12. Once you return to your regular mail program, the error should no longer appear.